Challenge
CAST Retail, a retail technology provider and consultancy, found its existing business management systems weren’t scalable. With hundreds of employees serving numerous clients across the U.S., the system lacked a large-scale, mobile-friendly solution for managing and controlling efficiency across its distributed workforce.
The company sought a unified software that could unite employees and streamline communication efforts to ensure the timely performance of assignments. Managers needed a modern solution to stay current on staff progress in the field and make rapid job assignments accordingly.
How We Helped
CrossCountry Consulting’s Salesforce implementation experts were brought in to design a system that combined thousands of resources to assist CAST Retail staff. The goal was an agile, quick deployment adapted to the company’s highly specific business processes.
The team leveraged its vast industry and Salesforce experience to:
- Create a customized Salesforce instance and implementation solution.
- Deploy the software within weeks on an accelerated timeline.
- Build 200 custom features within the application.
- Manage the project lifecycle end-to-end.
Results
Even with multiple changes and features released each week, CAST Retail’s custom Salesforce solution is able to keep up with its ever-changing needs. The company can now manage all personnel within a single platform and reach their customers like never before.